Shipping policy
Shipping & Delivery Policy
Last updated: 11 October 2026
Thank you for shopping with Serpura.
We aim to provide a straightforward and reliable shipping experience. Please review the following information before placing your order.
1. Shipping Costs
Serpura offers free tracked shipping to supported destinations worldwide.
The applicable shipping options and any charges will be displayed at checkout before you complete your order.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays may require additional processing time.
During busy periods, processing may take slightly longer.
3. Estimated Delivery Time
Following dispatch, standard delivery generally takes:
7–15 business days.
This estimate does not include order processing time.
Delivery may take longer due to customs clearance, carrier delays, public holidays, weather conditions, or other circumstances outside our reasonable control.
In exceptional circumstances, shipping may take 20–25 business days.
These delivery periods are estimates, not guaranteed delivery dates.
We will comply with applicable legal requirements concerning delivery deadlines.
4. Order Tracking
Once your order has been dispatched, you will normally receive a shipping confirmation email containing your tracking number.
You can track your package using our tracking page:
https://serpura.com/apps/parcelpanel
Please allow some time for tracking information to become available after dispatch.
5. Incorrect Shipping Addresses
Please ensure that your delivery information is correct before placing your order.
If you notice a mistake, contact us immediately at contact@serpura.com.
We will attempt to update your information before dispatch whenever possible.
Once the package has entered the delivery network, address changes may not be possible.
This does not affect your statutory consumer rights.
6. Customs Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, or other charges.
Any applicable taxes or duties collected by Serpura will be identified during checkout.
Additional charges not collected at checkout may be payable by the recipient, unless otherwise required by law or expressly stated at checkout.
7. Delayed or Lost Shipments
If your order has not arrived within the estimated delivery period, please contact our support team.
We will investigate the situation with the shipping carrier and provide available updates.
If the shipment is confirmed lost, we will provide an appropriate resolution, including a refund or replacement where required.
8. Delivery Responsibility
Serpura is responsible for delivery in accordance with applicable consumer protection laws.
Nothing in this policy removes statutory rights relating to non-delivery, late delivery, or goods damaged in transit.
9. Contact Information
For shipping questions, please contact:
Serpura
ACRE SHOES LTD.
Company Number: 12829857
5 Turnpin Lane, London, England, SE10 9JA
Email: contact@serpura.com
Website: https://serpura.com