Terms of service
Terms and Conditions
Last updated: 11 October 2026
Welcome to Serpura.
These Terms and Conditions govern your use of https://serpura.com and purchases made through our online store.
By using our website or placing an order, you agree to these terms, subject to your applicable statutory rights.
1. Business Information
Store Name: Serpura
Company: ACRE SHOES LTD.
Company Number: 12829857
Registered Address: 5 Turnpin Lane, London, England, SE10 9JA
Email: contact@serpura.com
Website: https://serpura.com
2. Products
Serpura offers footwear and related products.
Product descriptions, available sizes, colors, and prices are displayed on individual product pages.
We aim to present accurate product information.
However, colors and appearance may vary slightly depending on screen settings and manufacturing variations.
3. Product Availability
Products are subject to availability.
If an item becomes unavailable after an order has been placed, we will contact you and arrange an appropriate solution.
If we cannot fulfill an order, we will provide a refund where applicable.
4. Pricing and Payments
Prices are displayed in the currency applicable to your selected market.
The total amount payable, including any applicable taxes and delivery charges, will be displayed before you complete your purchase.
Payments are processed through secure third-party payment providers.
5. Orders
When placing an order, you agree to provide accurate and complete information.
Following a successful purchase, you should receive an order confirmation.
We may contact you if additional information is required or an issue prevents fulfillment.
6. Shipping and Delivery
Our processing times, shipping methods, and estimated delivery periods are described in our Shipping Policy.
Delivery times may vary depending on the destination and carrier.
7. Returns and Refunds
Serpura offers a voluntary 30-day return period for eligible purchases.
Additional statutory cancellation and consumer rights may apply.
Please review our Returns & Refunds Policy for full details.
8. Intellectual Property
Website content, original graphics, text, and designs are protected by applicable intellectual property laws.
Third-party trademarks and brand names remain the property of their respective owners.
References to third-party brands do not necessarily indicate sponsorship, authorization, or affiliation.
9. Acceptable Website Use
Customers must not use the website for unlawful purposes or activities that interfere with its security or operation.
We may take reasonable measures to prevent fraud and protect the website.
10. Limitation of Liability
Nothing in these Terms excludes or restricts liability that cannot legally be excluded.
Your mandatory consumer rights remain unaffected.
11. Privacy
Personal information is handled in accordance with our Privacy Policy.
12. Applicable Law
These Terms are subject to applicable laws.
Nothing in these Terms removes mandatory consumer protection rights available in your country of residence.
13. Changes to These Terms
We may update these Terms when necessary.
Updates will be published on our website.
Changes will not retrospectively remove rights arising from purchases already made.
14. Contact Information
For questions concerning these Terms:
Serpura
ACRE SHOES LTD.
Company Number: 12829857
5 Turnpin Lane, London, England, SE10 9JA
Email: contact@serpura.com
Website: https://serpura.com